Medical Instruments Division

The Medical Instrument Division is responsible for the marketing and distribution of innovative Olympus medical instruments in Australia and New Zealand and through Olympus respective agent and dealers in Papua New Guinea, Tahiti and the South Pacific region. The Medical Instruments Division encompasses a broad range of Endoscopy and Endo-Surgical instruments, with particular emphasis in the fields of Gastro endoscopy, Colonoscopy, Bronchoscopy and the entire spectrum of Endoscopic surgery, including Laparoscopy, Urological endoscopy, Hysteroscopy and Arthroscopy. The mission of the Medical Instruments Division is to make a total commitment to the customers. This commitment is a package consisting of a superior product range, dedicated sales force, and professional marketing and superior service by our Customer Technical Support team.

Medical Instrument Division Service and Support

The value we place on technical support to our customers is a key element in our commitment to improving the service we provide.  The commitment of our Olympus Service network is to maximise customer satisfaction in providing technical excellence in supporting Olympus medical equipment.

Our National Service Centre and regional branches are state-of-the-art facilities that utilise the most advanced technology and processes in the industry.

All Olympus repairs are performed to the original product specification ensuring optimum performance and the highest level of patient safety. The mission of the Medical Instruments Division is to make a total commitment to the customers. This commitment is a package consisting of a superior product range, dedicated sales force, and professional marketing and superior service by our Customer Technical Support team.

Field Support

Our network of highly skilled on-site professionals are providers of unparalleled support. Olympus Field Service Specialists are continually updated with the latest in product and technical support and conduct regular visits to meet you maintenance needs.

Combining this level of technical expertise with the Olympus philosophy "pursuant of customers' satisfaction", we set the goal of providing a speedier response and repair time for both major and minor repairs of Olympus medical instruments.

The Customer Technical Support team offers a number of services that include: user training and maintenance, installation, seminars and workshops on equipment applications and endoscope cleaning.

Olympus provides a single contact for all Olympus equipment in your endoscopy suite from the simplest accessory to the most sophisticated system. What's more, throughout the life of your Olympus equipment, we are able to meet all of your maintenance needs from routine servicing and minor repairs to full-scale refurbishing.