Note from James Bowe, Managing Director of Olympus New Zealand:
As our customer, we want to delight you and provide you with an experience that is second to none. This experience covers every facet of our business, right down to how we use your information.
Privacy is something we take very seriously here at Olympus and, as such, we have developed a comprehensive policy that thoroughly details just what we do with the information we collect from you as one of our customers.
You will notice that the tone of the policy is quite formal; this is only done so we can fully comply with the New Zealand privacy laws. It basically means that when it comes to your personal information, both you and Olympus are protected, which is actually a good thing.
If you’d like to read on, please be my guest, but rest assured that Olympus is in the business of pleasing our customers by providing world-class products, not by profiting from their personal information. We only collect information that is necessary when doing business with you and we don’t share it with third parties. We store your information as securely as possible and treat it as if it were our own.
We look forward to doing business with you.
1. Our commitment to open and transparent management of your personal information
At Olympus we are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws and to you as our valued customers.
To offer the goods and services we provide in our business, we will need to collect personal information.
Personal information is defined as information that can identify you in some way.
This document sets out the policy of Olympus New Zealand LTD relating to how we collect and use personal information including:
2. Collecting and looking after your information
We only collect personal information with your consent, and which is necessary for our business.
We collect this information so we can deliver our goods and services to you, carry on our business and provide you with anything else you might require.
When placing an order with Olympus, we will collect from you;
When you visit our website we may automatically collect information about:
We may record phone calls for customer service training purposes.
We will not identify users or their browsing activities except where we are compelled to by law or in accordance with our website Terms and Conditions.
We store this information on secure servers. These servers are protected by best practice security measures which are in place to protect your personal information from loss, unauthorised access, unauthorised use, modification, disclosure or any other misuse.
3. Use of your personal information
We use your personal information for the purpose of carrying out our business, including securing payment for and delivering your orders and any other related activities that you may expect from us.
We also use that information for a related secondary purpose where you would reasonably expect us to use the information or where permitted by law.
We use the sort of information collected from your computer (mentioned in 2) for the purposes of managing our website, improving our business and ultimately delivering better results for our customers.
4. Disclosure of your personal Information
If we do disclose your personal information it will only be for the primary purpose for which it was collected or for a related secondary purpose where you would reasonably expect us disclose the information.
We may disclose your personal information in any other way that is required or authorised by you or the law.
We may disclose your personal information, with consent, for the purpose of carrying on our business and any other related activities that you may expect from us.
Typical situations where your consent will be implied include, but are not limited to disclosure to third parties that provide services such as our payment gateway, marketing, logistic and technology support which are required to fulfil a transaction.
5. Direct Marketing and Spam
We will only use your information for direct marking (advertising, special offers, updates etc) if you have given express or implied consent to receive it.
We will always make it clear and simple to opt out of these communications and will respond to an opt out request within 5 business days.
There are lots of links that will allow you to opt-out of direct marketing communications on the communications themselves but if they aren't showing up, for whatever reason, please email email@example.com to request an opt-out.
6. Offshore disclosure
As part of our business, disclosure of your personal information may be made. Sometimes this disclosure will need to be made to offshore entities for the purpose of storing and processing our data.
When disclosing your information to a foreign entity it is still our responsibility to ensure your personal information is protected. We ensure, amongst other things, that:
The countries where these entities reside are varied due to the nature of wireless networks and cloud computing, therefore it is not practical for us to notify you of which country your personal information may be located.
7. Your rights to correct or complain
We are only allowed to, and only want to, keep your personal information if it is correct.
At any time you can contact us and seek access to or correction of the personal information we hold about you.
We are contactable by email at firstname.lastname@example.org,au or write to us at:
If you wish to complain about a breach of your privacy please contact us on the email and postal addresses above providing details of your complaint in writing.
We will respond to any complaint within 30 days.
If you have any questions about privacy, your personal information, direct marketing, spam or our obligations or this policy please contact us at email@example.com.
New head office for Olympus NZ sees expanded National Service Centre and launch of Olympus LIVE Auckland
Olympus New Zealand is excited to announce its relocation to a new, purpose built, head office facility in Auckland. Read more here.
MercyAscot the first New Zealand hospital to install Olympus 4K Ultra High Definition platform
New Zealand’s leading provider of health services, MercyAscot Auckland, recently became the first Hospital in New Zealand to offer the award-winning Olympus 4K UHD platform. Read more here.
Olympus Australia launches Breathe Again website to help emphysema sufferers
Olympus Australia is pleased to announce the launch of a new website for emphysema sufferers and their families. Read more here.
Award-winning Olympus LIVE expands to Auckland and Sydney
Olympus is pleased to announce that we will open two new Olympus LIVE centres in Auckland and Sydney this year. Read more here.
Calvary North Adelaide first SA hospital to offer 3D Surgical technology